Terms of service
Last updated: 02/04/2025
1. Introduction
Welcome to Madd Hatter! These Terms of Service govern the use of our website and the purchase of products from Madd Hatter, which operates the website [www.maddhatter.com]. By accessing or using this website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before making a purchase.
If you do not agree with any of these terms, please do not use this website or purchase any products.
2. About Us
Madd Hatter is an online clothing store based in Australia, offering a range of product types including (but not limited to) fashion apparel, accessories, etc. We are committed to providing high-quality products and excellent customer service.
3. Product Information
We make every effort to ensure that the products on our website are accurately described and depicted. However, we cannot guarantee that the colours, designs, or details of the products you see on your screen are entirely accurate, as this may depend on your device's settings and display.
4. Orders and Payment
When you place an order with us, you are making an offer to purchase the items listed in your order. We reserve the right to accept or reject your offer at our sole discretion, especially in cases of incorrect pricing or out-of-stock items.
Order Confirmation: Once your order is placed, you will receive an email confirming the details of your purchase. Please check your order carefully to ensure everything is correct. If you notice any errors, please contact us immediately.
Payment: We accept payment via credit card and PayPal. More payment options will be added over time and this list will be updated accordingly. All transactions are processed in Australian dollars (AUD).
Pricing: All prices listed on our website are in AUD and include GST (Goods and Services Tax), where applicable. Prices are subject to change without notice.
5. Shipping and Delivery
We offer shipping throughout Australia. Internationally delivery will be added in the future. Delivery charges will be calculated at checkout based on your location and the size/weight of your order.
Processing Time: Orders are typically processed within 2 business days after payment has been received. Please note that processing times may vary during peak periods (e.g., holidays, sales events).
Shipping Time: Delivery times will depend on the shipping method chosen at checkout and your location. Estimated delivery times are provided during the checkout process.
Shipping Partners: We use trusted shipping partners such as Australia Post, DHL, etc. to deliver your orders. You will receive tracking information once your order has been shipped.
Shipping Delays: While we strive to ensure timely delivery, please note that delivery times may be affected by circumstances beyond our control (e.g., extreme weather, public holidays, or courier delays).
6. Returns and Exchanges
We want you to be happy with your purchase, so we offer a returns and exchanges policy.
Return Policy: If you are not completely satisfied with your purchase, you may return items within 28 days of receiving your order. The returned items must be unused, unwashed, and in their original packaging with tags intact.
Exclusions: Items marked as "final sale" or "non-returnable" cannot be returned or exchanged.
Exchange: You may exchange your item for another size or style, subject to availability, within 28 days of receiving your order. If the item you wish to exchange for is out of stock, you will be offered a refund.
Return Process: To initiate a return, please contact our customer service team at support@maddhatter.com to obtain a Return Authorization Number (RAN). Returns without an RAN will not be accepted.
Return Shipping: Customers are responsible for the cost of return shipping.
7. Refunds
Once we receive and inspect your return, we will notify you via email. If your return is approved, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to the process and reflected in your account.
Please note that original shipping fees are non-refundable.
8. Faulty or Incorrect Items
In the event that you receive a faulty or incorrect item, please contact us immediately. You must notify us of faulty or incorrect items within 28 days of receiving your order.
9. Privacy and Security
We respect your privacy and are committed to protecting your personal information. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your data.
10. Account Security
When creating an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account. We are not responsible for any loss or damage that results from your failure to protect your account.
11. Intellectual Property
All content on this website, including (but not limited to) text, images, logos, graphics, and trademarks, is owned by Madd Hatter or our licensors and is protected by Australian and international copyright and trademark laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.
12. Limitation of Liability
To the maximum extent permitted by law, Madd Hatter will not be liable for any indirect, special, incidental, or consequential damages, loss of profits, or loss of data arising from the use or inability to use this website or products purchased from it.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Western Australia and the Commonwealth of Australia. You agree to submit to the exclusive jurisdiction of the courts of Western Australia for any disputes arising out of or relating to these Terms and Conditions.
14. Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. When we make changes, we will post the updated version on this page and revise the “Last updated” date at the top. It is your responsibility to review these Terms of Service regularly for any updates.
15. Contact Us
If you have any questions about these Terms of Service or need assistance with an order, please feel free to contact us by:
- email - support@maddhatter.com
- the "contact us" section of our website (maddhatter.com)