Contact information

Last updated: 02/04/2025

At Madd Hatter, we are committed to providing excellent customer service and support. If you have any questions, comments, or need assistance, please feel free to reach out to us. Our team is here to help!

Ways to Contact Us

We offer several ways for you to get in touch with us, so you can choose the most convenient method for your inquiry.

1. Customer Support

For general inquiries, order issues, product questions, or any other assistance, please reach out to our customer support team:

  • Email: support@maddhatter.com
    We aim to respond to all emails within 24–48 hours (business days).

  • Contact Us Section: by using the "contact us" section of our website (maddhatter.com). We aim to respond within 24–48 hours (business days).

2. Order Support

If you have questions about an existing order, including tracking, shipping, returns, or exchanges, please use the following methods to reach us:

  • Email: support@maddhatter.com
    Please include your order number and details of your inquiry so we can assist you more quickly.

  • Contact Us Section: by using the "contact us" section of our website (maddhatter.com). We aim to respond within 24–48 hours (business days).

3. Social Media

Stay connected and updated with Madd Hatter on social media! We regularly share new arrivals, promotions, and styling tips. You can reach out to us via our social media platforms for general inquiries or just to say hi.

  • Instagram: @madd.hatter.88
  • Twitter: @madd_hatter_88
  • Tiktok: @madd.hatter.88

Feel free to DM us on any of these platforms, and we will respond during business hours.

4. Wholesale & Partnerships

If you are interested in partnering with us for wholesale orders or collaborations, please reach out to our business development team:

  • Email: support@maddhatter.com
    Include details about your business or partnership proposal, and we will get back to you as soon as possible.


5. Feedback & Suggestions

Your feedback is important to us! If you have suggestions on how we can improve our products, website, or services, please don’t hesitate to let us know. We are always striving to provide you with the best experience possible.

  • Email: support@maddhatter.com
    We welcome all feedback and will take it into consideration for future improvements.

    We Look Forward to Hearing from You!

    Thank you for choosing Madd Hatter. We look forward to helping you with your shopping experience, and we appreciate your support!